Terms and conditions of service
1. Introduction
Welcome to the services of UBEE Digital Technology Co., Ltd (hereinafter “UBEE”, “we”, “the company”). These terms and conditions (hereinafter the “Terms”) govern your use of our services.
By using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
2. Definitions
“Service” means all information technology, software development, graphic design, digital marketing and related services provided by UBEE.
“Customer” means an individual or organization that uses UBEE’s services.
“Content” means all information, data, text, images, audio, video and other materials.
3. Service description
3.1. Software development services
- Web and mobile application development
- Design and development of management systems
- API and third-party system integration
- Software maintenance and upgrades
3.2. Design services
- Logo and brand identity design
- Website and user interface design
- Marketing materials design
- Mobile application design
3.3. Digital Marketing services
- Website management and optimization
- Google Ads and Facebook Ads advertising
- Social media management
- Email marketing
4. Customer rights and obligations
4.1. Customer rights
- Receive quality services as agreed
- Have personal information and data kept confidential
- Receive technical support during use
- Receive service updates and upgrades
4.2. Customer obligations
- Provide accurate and complete information
- Pay on time as agreed
- Comply with applicable laws
- Not use the services for illegal purposes
- Keep account information and passwords secure
5. UBEE rights and obligations
5.1. UBEE obligations
- Provide quality services as agreed
- Keep customer information and data confidential
- Provide technical support within a reasonable time
- Comply with data protection laws
- Notify customers promptly of service changes
5.2. UBEE rights
- Charge service fees as agreed
- Suspend services in the event of a violation
- Update and upgrade services
- Request necessary information from customers
6. Payment and pricing
Service pricing will be agreed specifically for each project and recorded in the service contract. Customers are responsible for paying on time as agreed.
- Payment can be made via bank transfer
- Service fees may change with 30 days’ prior notice
- Customers are responsible for related taxes and fees
- In case of late payment, UBEE reserves the right to suspend services
7. Confidentiality and intellectual property
UBEE is committed to keeping customer information and data confidential. All content and data provided by the customer will be kept confidential and will not be disclosed to third parties without the customer’s consent.
- Customers retain ownership of their content and data
- UBEE retains ownership of its development technologies and methods
- Customers may not copy or distribute UBEE’s products
- Any copyright infringement will be handled under the law
8. Limitation of liability
UBEE shall not be liable for any damages arising from the use of its services, including but not limited to direct, indirect, incidental, special or consequential damages. UBEE’s maximum liability shall not exceed the amount the customer has paid for services in the most recent 12 months.
9. Termination of service
Either party has the right to terminate the service in the following cases:
- Violation of the agreed terms
- Payment overdue by more than 30 days
- Use of the services for illegal purposes
- 30 days’ prior notice (for contract termination)
10. Dispute resolution
Any dispute that arises will be resolved through negotiation. If negotiation is not possible, the dispute will be resolved at the competent court in Vietnam under Vietnamese law.
11. Changes to the terms
UBEE reserves the right to change these terms at any time. Changes take effect immediately upon being posted on the website. Continued use of the services after changes constitutes your acceptance of the new terms.
12. Contact
If you have any questions about these terms, please contact us:
Email: hi@ubee.vn
Phone: 0969 345 913 (Trung) / 0869 225 421 (Nghĩa)
Address: 197 Le Phung Hieu, Binh Thuan Ward, Lam Dong
Last updated: 6/12/2026